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Manor of the Plains shares its customer service survey responses

Manor of the Plains continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January and December 2022, Manor of the Plains residents and their families gave the community high scores for the move-in process, the professional therapy, cleanliness, and for demonstrating dignity and respect.

“It is friendly,” one resident said about the community. “The staff is nice. I have made a lot of friends. It’s safe and you’re well taken care of.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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