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Manor of the Plains shares customer service survey responses

Manor of the Plains continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Manor of the Plains residents and their families gave the community high scores for demonstrating dignity and respect, for safety and security, and for cleanliness.

“The staff is wonderful. They’re all so nice,” said one resident. “It is quiet and clean. I feel safe.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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