Manor of the Plains is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Manor of the Plains received the award for skilled nursing.
Over the course of 2018, a sampling of Manor of the Plains’ residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Manor of the Plains in specific categories.
“The Customer Experience Award reflects our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Kurt Lampe, marketing director. “It is a tremendous compliment that our residents rate us so highly for those efforts.”
Manor of the Plains scored in the top 15-percent in the categories of activities, cleanliness, dining service, overall customer experience, overall satisfaction, quality of food, willingness to recommend to others, response to problems and safety and security on Skilled Nursing satisfaction surveys.
Through Pinnacle Quality Insight’s monthly phone surveys, Manor of the Plains has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 29-year emphasis on ensuring the individual needs of every resident are met.